Here is a collection of frequently asked questions to provide players information for a smooth experience in Explosino.
If you want to play at the casino for real money you need to create an account and make a deposit. The casino will award you with a very generous welcome bonus that will enhance your balance and prolong your gameplay. If this is the first time you join an online casino, then at Explosino you can play most of their games in demo mode. This is a great opportunity to play the games without having to make a deposit. The casino will award you with virtual money you can use to play, the only downfall is that you can’t make a withdrawal at the end of your session. But this way you can learn the rules of the game, and develop a strategy.
When you want to register for an account you have to follow these simple steps.
· Head to the official casino website and click on the Register button.
· Enter all the necessary information including your name, email, address, just to name some.
· Tick the box to accept the Terms and Conditions.
After you finish all these steps you will receive an email from the casino with a verification link that you need to click on to verify your email address.
Confirming your email address is part of the registration procedure. The casino will send a validation email to the email address you entered upon registration. To confirm your email address all you have to do is to click on the link that is included in the message. If you can’t find the email you should check the spam folder, and add the casino email to your contact list.
Make sure that you enter the correct email upon registration. If your email is correct but you still haven't received an email then you should contact Customer Support.
Every time you are done playing at the casino, we suggest you log out of your account. This way you will know that no one else will have access to your account. To log out you have to click on the Log Out button on the top of the screen.
If you want to deactivate your account you need to contact Customer Support via Live Chat or send them an email at [email protected]
You can use the following currencies to both deposit and withdraw funds, EUR, RUB, SEK, and PLN.
Explosino Casino offers a variety of payment methods that you can use to deposit and withdraw funds including Visa, MasterCard, Visa Electron, Neteller, Skrill, PaySafeCard, and Trustpay.
When you want to deposit to your account you need to head to the cashier and choose the payment method you want to use. Enter the amount you wish to deposit and confirm the deposit. The funds should be transferred to your account almost immediately. If the transaction has been completed but the funds don't reflect in your account then you should contact Customer Support.
To withdraw funds from your account you need to head to the Cashier and go to the Withdrawal section. Choose the payment method you want to use and enter the amount you wish to withdraw. It is very important to use the same payment method for a withdrawal as the one you used for making a deposit.
If you forget your password there is nothing to worry about. All you have to do is to click on the ‘Forgotten Password’ and follow the simple instructions.
Once you request a withdrawal, it will take about 24 hours for the casino to process the same. During this time, you can reverse your withdrawal if you change your mind. Once the withdrawal is released, it will take up to a couple of days to receive the payment, depending on the payment method you use. The maximum amount you can withdraw during the day is limited to $1.500 and $9.000 per month.
When you deposit funds to your casino account and you don’t use any bonus, you will have to wager the amount at least once before you can request a withdrawal.
If your game doesn't load, there is probably something wrong with your internet connection. In this case, you should refresh the page and if the problem persists, you should do the following:
· Clean the cookies on your computer.
· Change your browser.
· Install the latest version of Adobe Flash Player.
Explosino is licensed in Curacao with a license number 8048/JAZ2015-008.
If you can’t find the answer to your question, you should contact Customer Support. You can do that via the Live Chat feature or you can send an email to one of the following departments:
Customer support: [email protected]
Complaints: [email protected]
Financial department: [email protected]
Marketing department: [email protected]