We have collected answers to the most frequently asked questions about Gratorama in our FAQ.
If you use Internet Explorer 8.x you should do the following:
If you use Internet Explorer 6.x and 7.x you should do the following:
If you are using Mozilla Firefox you should do the following:
If you are using Opera 7+ then you should do the following:
If you are using Safari then you should do the following:
The casino's system is designed in a way that protects players from unjustifiable loss. If you place a bet and you press Play Now but you experience a technical failure, the round will be played automatically by the system.
Once you regain internet connection you can log into your account and see the outcome of your bet when you click on the ‘Games History’ button.
When you want to use the @ sign you need to use a certain keyboard combination depending on your keyboard language.
When you try to create an account and you keep receiving the message that the username already exists then it is highly possible that some other client used the same username first. So you should try and enter a different username.
There is another possibility too, maybe you have already created an account and can't remember the correct password to log in. If that is the case you should try and restore your password.
It is possible to restore your username and password. In order to do that you need to contact customer support and they will guide you through the process.
I keep receiving a message ‘Invalid username and password’. What should I do?
If you receive this message then it is highly possible that you are trying to login to your account with incorrect Username and Password. There are a couple of things you need to do in cases like this:
If the problem still persists after you have done everything mentioned above then you should contact Customer Support and let the agents investigate what is happening with your account.
Yes, it is possible to cancel your withdrawal while the status is still pending. If the status is Approved or Cancelled then there is nothing you can do.
You need to add firstname.lastname@example.org to your Address Book or Safe Senders List first. The reason for this is because some Internet Service Providers block emails from senders whose email addresses are not in the recipient's list. In order to do that you need to follow these steps:
For Live / Hotmail / MSN do the following things:
If you are using Microsoft Outlook you should do the following:
If you are using Mozilla Thunderbird you should do the following:
If you are using Gmail you should do the following:
If you are using Yahoo Mail the classic version, then you should do the following:
If you are using Yahoo Mail the newer version, then you should do the following:
If you are using AOL then you should do the following:
Yes, you can update your new email address very easily. Select Change Email from the menu and type in the following information:
After you fill in all the information you will see a message ‘Email Successfully Changed’. If in case you don’t receive the email you should check your Spam folder.
Yes, you can change your password any time you want. As a matter of fact, we advise you to change your password once in a while just for your own safety. From the menu, select Change Password and type in the following information:
When you fill in all the information you should receive a message ‘Password Successfully Changed’
Every time you want to talk with the Customer Agents you need to click on the ‘Chat’ button and you will see a Chat window opening.
If in case it's not opening then you need to make sure that your pop up blocker is not blocking it. The good news is that you can still continue playing while you converse with a support representative.
If by any chance they are all busy talking with other clients you can leave your email or phone number and they will contact you as soon as possible.
The no-deposit bonus is available the first time you sign up for an account at Gratorama.
Comp points are just a small reward that you receive from the casino every time you play. For every $10 you wager you receive 1 comp point and it is not important whether you are playing with bonus money or your real money.
Once you acquire 100 comp points you redeem them at the Cashier and you can later use them for wagering on all games.
Below the Play Now button you will see the Auto button and when you click on it you will open the Autoplay box.
Here you can choose the number of games you would like to play by clicking one of the buttons and the system will start playing once you click a number.
You can stop autoplay any time you want and you don't have to wait for it to finish. Just click on the ‘Stop’ button and the autoplay will stop after the game finishes.
The autoplay feature comes with some Advanced Settings too. When you use the advanced settings you instruct the game to stop in one of the following situations:
‘Any game won’ – If you choose this option the game will stop once you win, no matter if the prize won.
‘Single win exceeds’ – If you choose this option, the autoplay will stop once you win a prize higher than a certain amount. You are the one who will determine that amount beforehand.
‘Balance decreased by’ – If you choose this option, the autoplay will stop in case your balance decreases by a certain amount. You are the one who will determine the amount.
‘Balance increased by’ – If you choose this option, the autoplay will stop in case your balance increases by a certain amount. You are the one who will determine that amount.
Yes, you can check all the deposits you have made through the transaction history.
Yes, you can check the status of your withdrawal request through the transaction history. If the status of your withdrawal is still ‘Pending’ you can cancel the withdrawal if you wish.
There is nothing to worry about here. Once the casino receives your documents they are stored electronically in a secure environment with restricted access.
You can send all the necessary documents at the following email: email@example.com. We advise you to send high-quality copies allowing the casino to verify your details without unnecessary delays.
The casino may require you to send some or all of the following documents:
Copy of a photo ID – This includes a copy of your Passport, Driver's License or your National ID card. When you send a copy make sure that all the details are visible on the document.
Copy of your credit card – You will need to send a copy of the front and back of the credit card you used to make a payment. For your own safety, we advise you to block the 8 middle numbers on the front of the card and the 3 digit security code on the back of the card.
Proof of address – In order to send proof of your address you can send a copy of a utility bill or a credit card statement. This should be a recent document where your name and address are included. In case you are sending a credit card statement then we advise you to block out the eight middle numbers of the credit card.