Platinum Play Online Casino Review - FAQ

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Platinum Play
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FAQ

Find the most frequently asked questions about Platinum Play here!

How to register for an account at Platinum Play?

It is very easy to register for an account at Platinum Play. The first thing you need to do is to head to their official website and click on the ‘Register Now’ button. Complete the registration process by filling in some necessary information and you are good to go.

How to deposit to my casino account?

The first thing you need to do is to be logged into your account. Head to Cashier and under Deposit select your deposit method, enter the amount you wish to deposit, and confirm.

How to make a withdrawal?

You need to head to the Cashier and select Withdrawal. Enter the amount you want to withdraw and select Confirm. The processing time is usually 24 hours and during this time you can reverse the withdrawal and use your funds to play.

How to reverse my withdrawal?

When you click on the Bank tab select Reverse Withdrawal. You can see all your pending withdrawals. You can enter a new amount that you want to withdraw or you can reverse the entire withdrawal.

Is Platinum Play a legit casino?

Platinum Play is a casino that has been on the market for very long. They run a legit business for the benefit of their customers, and they even choose to go a step forward and apply for a license with one of the best known and regulatory bodies. The casino has a license from the Malta Gaming Authority, which is the kind of credential that reassures players who are concerned about security.

How safe is to play at Platinum Play?

Platinum Play is the place to be if you want to spend some time playing online games. The casino offers a safe environment and they are taking all the necessary measures to achieve that. They utilize a 128 bit SSL encryption technology and firewalls to protect your personal and financial information. They also offer a secure transfer of funds and they partner only with respectable payment providers for that matter.

What kind of games can I play at Platinum Play?

At Platinum Play, you can find a mix of slots and table games so you can choose what your favorite is and spend some time playing online games. Online slots are by far the most numerous but you can find a good deal when it comes to table games too.

How quickly can I receive my winnings?

Platinum Play makes sure that all withdrawals are processed promptly. Once you request your withdrawal they will review your gameplay in 24 hours, and once they release the funds it all depends on your financial institution on how fast the funds will reach your account.

Does Platinum Play offer free play?

The Platinum Play offers free games for everyone without any further conditions. As soon as you register for an account you can play slots, table games, and any other game the casino has to offer. Once you launch the game you need to choose the free game version and you will be rewarded with virtual money and you can add as much as you want.

Can I play at Platinum Play from the USA?

Players from the US are not allowed to play at Platinum Play Casino, unfortunately.

Can I use Bitcoins to play at Platinum Play?

You can`t use Bitcoins to play at Platinum Play, but there are other payment methods you can choose from.

Can I play Bingo at Platinum Play?

No, unfortunately, Bingo is not available at this point at Platinum Play.

Can I play online poker?

At this point, you can play video poker games at Platinum Play, but no online poker is available.

Is there a VIP program for loyal players?

At Platinum Play, there is a VIP program and a loyalty reward program. The VIP program is available only for high rollers while the loyalty reward program is available to all players.

Does the welcome bonus come with wagering requirements?

Yes, the welcome bonus has a 50 times play-through requirements.

In what way does the casino help problem players?

The casino tries to help problem gamblers in any way they can. They provide players with self-exclusion, cooling-off period, self-assessment test, and links to specialized websites you can contact for guidance and support.

Does the casino have a ‘refer a friend’ program?

Platinum play doesn’t have a ‘refer a friend’ program but if you want you can join the Fortune Affiliates network. You can promote the casino on your website and earn money.

How long does it take to receive a withdrawal?

All withdrawal requests are processed in less than 24 hours, and the time when you will receive the cash to your account depends on the payment method you have chosen.

What deposit methods are available at Platinum Play?

There are different payment methods available at Platinum Play Casino. You can use your Visa or MasterCard or if you want you can use some e-wallets or other banking systems including Flexepin, iDebit, Skrill, Neteller, iDEAL, GiroPay, Trustly, Entropay, and eCheck. You can also use prepaid vouchers like Paysafecard, MuchBetter, and Neosurf.

How to withdraw my funds?

There are different withdrawal methods available at Platinum Play. The list is not very long, but the good news is that they offer some of the most used payment methods. The maximum amount you can withdraw within 24 hours is limited to $10.000 and you can use credit/debit cards, Skrill, Neteller, Entropay, Bank Wire Transfer, Bank Wire Swift, and some other banking options.

What games can I play at Platinum Play?

The choice of games at Platinum Play is really wide. You can enjoy more than 800 games of different types. There is also a decent collection of live dealer games such as Live Blackjack, Live Casino Hold’em, and Live Roulette, just to name some.

Am I entitled to bonuses at Platinum Play?

The first time you sign up for the casino you will receive a welcome bonus that can add up to $800 to your balance. The welcome bonus is carried away over the first three deposits. What is more, the casino constantly updates its promotions so there is always something interesting to be found.

Do I have to download the casino\`s software?

You don’t have to download the software to play at Platinum Play. You can access the casino via your browser easily. This is especially useful when you are unable, or you simply don’t want to download the casino software.

Does Platinum Play offer mobile gambling options?

You can access the casino via your handheld device. You have the option to download the mobile-friendly app or you can access the casino via your browser.

Can I use Canadian Dollars to play at the casino?

Yes, you can use Canadian Dollars to deposit and to withdraw funds from your account. This is a huge plus for players from Canada because they don’t have to exchange currency.

Can I play some games for free?

Yes, you can play some games for free at Platinum Play Casino. The only games you can`t play are the live casino games. Please keep in mind that you can`t win any real money without making a deposit.

How old do I have to be to play at the casino?

You have to be at least 18 years old to be able to open an account at Platinum Play.

Do I have to register to play at the casino?

If you want to play for real money then you have to register at the casino. If you want to explore what the casino has to offer and play some games for fun, then you don’t have to register at the casino.

How to get free money on Platinum Play?

All new players can grab their hands on a huge welcome bonus that can enhance their balance for up to $800. The only condition is to make three consecutive deposits of a minimum of $10.

What does the Platinum Play offer to its customers?

Platinum Play offers many bonuses and promotions to new and existing customers. They come in many different forms like free spins, match deposit offers, cash prizes, just to name some.

How to activate the Platinum Play Casino bonus offer?

You need to log in regularly to your account to keep an eye on all the latest bonus codes and ongoing promotions. You have to choose the offer you want to claim and make the required deposit. Your bonus will be automatically credited to your account.

How to redeem bonus codes?

Once you sign up for an account you can check all the applicable Promo Codes from the ‘Cashier’ menu. You need to enter the code and make a qualifying deposit to claim the bonus offer.

Are there any no deposit bonus offers at Platinum Play?

At this point there aren`t any no-deposit bonuses available, but, Platinum Play constantly updates its promotions and adds new deals regularly. If you want to take advantage of all the promotions you need to log into your account daily to check whether a free spins bonus is available or not.

What do I get as a new player at Platinum Play?

All new players who register for an account at Platinum Play are entitled to a welcome bonus. The casino offers a very generous welcome offer that is carried over the first three deposits and can enhance your balance up to $800. The minimum deposit you need to make each time is at least $10.

How to earn free bonus credits at Platinum Play?

Only loyal players can earn bonus credits. If you are one of them, then every time you make a deposit you will earn Loyalty Points and once you accumulate enough you can redeem them as free bonus credits. You can use these bonus credits to play your favorite game.

How can I join the VIP club?

Once you have earned the required number of Loyalty Points you can qualify for VIP membership. You will receive a personal invitation from the casino to join their VIP program. When you become a part of the VIP club you will have access to tailor-made promotions, bonus credits, and many other VIP promotions.

How to start playing at Platinum Play?

To play at Platinum Play Casino you must register for an account first and make a deposit. Head to the Bank under Deposit and choose the payment method that is the most convenient for you. The casino offers a very generous bonus for new players that can enhance your balance with an additional $800. This is plenty of bonus funds that will allow you to give more games a try, and to prolong your gaming session.

Does Platinum Play have progressive jackpot games?

You can find many progressive jackpot games at Platinum Play and some have jackpots that start growing at 1 million.

Total score7.2
Pros
+ Elegant entertainment
+ eCogra certified
+ Basic design

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