Find the most frequently asked questions about Spinit Casino here.
When you play Live Casino Game and you lose internet connection, the game will continue in the usual way but your bet will be logged as ‘stand’. This means that for that round you take no further action.
Roulette is without a doubt one of the games that you have to try out at least once in your lifetime. The gameplay is very simple and easy to learn. There are many different bets that you should go through beforehand, so when you decide to play for real money you know what you are doing. Another important thing you need to know is which game you should play?
If you are a beginner, we advise you to start with the European Roulette. The game offers a lower house edge, so the chances of predicting the number right are slightly better compared to other variations of the game. And, if you are experienced in roulette, then you should give American Roulette a try. The extra zero on the wheel increases the house edge which can bring more excitement to the gameplay as well.
Blackjack is a quite simple game to learn. This is another game that you need to learn the rules before you decide to play for real money, after all, you don't want your first experience playing the game to be a pricey one. The best hand in the game is Blackjack where the sum of your first two dealt cards is exactly 21.
You play against the dealer, and the only hand you need to beat is the dealers. You don’t care about the other players at all when you play Blackjack. Once you place your bet, you will receive two cards, so will the dealer. When you see your cards you will have to decide what your next move should be. You can stand, hit or split, and hope that you made the right choice.
Baccarat is another popular game you can play at Spinit Casino. The gameplay is very simple, but still, you have to go through the rules before you decide to play for real money, so you would know what you are doing. You don't have to bet on your hand only, you can place a bet on the Banker's hand, and you can also bet that the round will end in a tie. The winner of the round is whoever has a hand with a total value closer to 9.
Live Casino is the ultimate hit when it comes to online gambling. Thanks to the live casino you can have the closest it can get to gambling at a real land-based casino. The games are streamed from a studio or sometimes even from a land-based casino and are conducted by a real live dealer.
The live dealer doesn't have access to your account so they can`t help you in any way. On the other hand, if you have a question regarding the rules of the game you are playing, in that case, the dealer can help you.
The moment you make the requiring deposit you should expect to receive the free spins 24 hours later.
It usually takes somewhere around 72 hours for the casino to review the documents. For that reason, you need to send all the required documents and send clear copies so there won't be any delays in the verification procedure. Once your account has been verified you should receive an email with a link that you should follow.
When you want to verify your account, you need to head to your account and click on the ‘My Account’ tab and then on the ‘Document Upload’ option. Send the required documents to the casino and wait for an email with a link that will help you verify your account.
Every player has the option to cancel the self-exclusion period except players who reside in the UK. You will have to send a written request before the casino can consider re-opening your account. You will have a 7 days cooling-off period before your account is ready to use once again.
Yes, if you don't want to gamble anymore because you believe that this activity harms your life you can close your account permanently. To do so, you will have to send an email to Customer Support at firstname.lastname@example.org.
If you wish to take a break from gambling, no matter the reason, you can ask for a self-exclusion period. You can limit the time you spend playing games on a daily, weekly, and monthly basis. You can also limit the amount you deposit to your casino account, so once you reach that amount you will not be able to make a new deposit.
Yes, there are some details that you can change and others that you can`t. You will be able to change your details when you head to your account and select the profile tab. The only information you can`t change is your name, date of birth, and country of residence. If you are having trouble, you can contact Customer Support and they will help you.
If you don’t have an account at Spinit, then what are you waiting for? Creating an account is a very simple procedure where you have to enter your details and wait for the verification email.
Everyone that joins the Spinit Casino has to verify their account so the casino can offer you real money transactions. This is also done so you can prove that you are of legal age to gamble in your jurisdiction. Spinit Casino uses the latest and most advanced data encryption technology to provide you a safe environment to play.
Whenever you have a question or an issue with your account you can contact Customer Support. There are a couple of ways to get in touch with an agent, and the most convenient one is via the Live Chat feature. You can also call the casino or send them an email, whichever you prefer.
If you don’t want to receive email updates from the casino you can turn off your subscription. Head to your email and you can find the ‘Unsubscribe’ button at the end of each email you have received from the casino.
Unfortunately, you can have only one account at the casino.
There is nothing to worry about here since this happens a lot. You can contact Customer Support and they will help you retrieve your login information at any time.
Once you choose your username, you can't change it later on. On the other hand, you can change your password any time you want. What is more, we advise you to change your password from time to time for security reasons.
Spinit Casino is property of Genesis Global Limited which is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with license number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with license number 000-045235-R-324169-008.
The Spinit Casino utilizes a Random Number Generator to ensure that the games are fair and that the outcome is truly random. All the games that are developed by third parties are subject to several additional procedures to respond to the casino`s high standards.
All the details that you send to the casino are stored and can`t be deleted for at least 5 years. The casino follows some strict regulations that are set by the Prevention of Money Laundering and Funding of Terrorism Regulations. These sets of rules are prescribed to the casino by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).
Most payment methods offer an immediate transfer of funds, but some take a bit longer. If you want to see how long it takes for each payment method you can do that when you head to the Cashier. There you will also find the minimum and maximum deposit amounts for each payment method.
Depositing your account is very simple. All you have to do is to head to the cashier and from there click on the Deposit section. You will open a list of different payment methods that are available in your country of residence. Choose the one that suits you the best and enter the amount you wish to deposit. Follow the simple instructions and confirm the deposit in the end. The funds should be transferred to your account almost immediately.
You can only deposit to your account with a payment method that is in your name.
Well, this all depends on the country you live in and the payment method you use. But in general, the minimum deposit amount ranges between $10 and $30, and the maximum amount you can deposit ranges between $250 and $10.000. To get more information, head to the cashier and choose the payment method you want to use and you can find all the information you need there.
It is possible for a deposit to fail and there can be many reasons for that including the following ones:
If all of the things mentioned above are correct but you are still having difficulties, you can contact Customer Support and they will look into it.
The casino will not charge any fees when you make a deposit. But, keep in mind, that the payment method you use may charge you a fee for depositing to your account.
Yes, you are allowed to add different payment methods to your account. When you want to make a deposit, choose from the list of available payment methods you wish to use. Keep in mind that if you win, you will have to withdraw your winnings using the same payment method you used for making a deposit.
You can fund your account using up to 5 different payment methods. When you want to make a deposit, just log in to your account and select from the many payment methods available. If you have any difficulties making a deposit you can contact Customer Support and they will help you resolve the issue.
There are many different currencies you can use to make deposits and withdrawals. You can choose one of the following currencies, USD, EUR, NOK, SEK, GBP, CHF, CAD, AUD, ZAR, CZK, PLN, RUB, DKK, RON, GEL, TRY, CNY, NYZ, MXN, NGN, BGN, HRK, HUF, PEN, KRW, and UAH. Players from the UK can only use GBP. Keep in mind that once you link currency to your account you can't change it later on.
IBAN is an acronym for International Bank Account Number. The number consists of two-letter codes and up to 30 numeric characters. You can find your IBAN printed on your bank statement. Swift is a code that is unique to your registered bank branch. You can find this code in your checkbook and it consists of either 8 or 11 characters.
Making a withdrawal is probably as exciting as playing the games. The procedure is very simple and all you have to do is to head to the Cashier and select the payment method available for withdrawals. Each payment method has a minimum withdrawal amount which in most cases is around $10. Please remember that if you have an active bonus linked to your account you will have to meet the wagering requirements first before you request a withdrawal.
Yes, there is a 2% handling fee when you want to make a withdrawal. When you make a withdrawal you will be notified of the amount upon processing your withdrawal.
Yes, you can cancel a withdrawal request by accessing the Pending Withdrawals tab. Just follow the simple instructions and you will have your funds returned to your account.
The minimum withdrawal amount may vary, depending on the payment method you use. But, in most cases, the minimum amount you can withdraw is $10.
Bonus is extra money that the casino gives its players so they can enjoy more games and prolong their game sessions. The size of the bonus varies and what you need to remember is that each bonus comes with wagering requirements that you will have to meet before you can make a withdrawal. The welcome bonus comes with 40x wagering requirements and we advise you to check the Terms and Conditions of each bonus before you accept it.
Spinit Casino is very generous to its players and they offer a colossal welcome bonus to make their experience as pleasant as it can be.
The casino will double your first deposit, and what is more, they will do the same with your next three deposits.
You can find games from various software providers at the casino including Net Entertainment (NetEnt), Microgaming, Quickspin, NYX Interactive, Play'N Go, and Evolution.