Customer support is one of the most essential factors for having a good time while playing. When an inevitable question pops on your mind, or some issue interrupts your gameplay, it is good to know you can rely on a fast customer support channel to resolve your matter in no time. Fortunately, UK online casinos are well aware of this, and most of them offer professional customer service via live chat.
The casinos that offer live chat 24/7 get bonus points in our book, but what’s more important is the quality of the support offered, as well as the response times. A few minutes is a reasonable waiting time, which may rarely extend up to 5-10 minutes during peak hours.
Additionally, most UK casinos offer a local phone support number you can dial for a more personal touch. Alternatively, requesting a callback is also an option at some casinos.
Players have grown accustomed to live chat and rarely feel the need for phone support, which is why we withhold our strict judgment for UK casinos without a phone line.