Our review process involves looking at each aspect of an online casino and determining an overall score based on how they met our standards and expectations.
Some online casinos will be inevitably better than others, but all of our recommended casinos are safe to place real money bets. Below we’ll list the most important factors we look at and how they fare when it comes to UK casinos.
Online casino security
The UK online casino market is one of the largest in the world. Thus, one of the most developed gambling markets in terms of security and fair play. As per UK law, all online casinos that aim to service residents of the UK must obtain a license from the United Kingdom Gambling Commission, the only gambling regulatory body in the UK.
The UKGC keeps a close eye on casino operators and imposes strict standards that ensure smooth operation and most importantly – fair treatment to customers.
Operators who disobey the UKGC risk large monetary punishments, or even license removal. What’s more, players who feel they’ve been wrongfully stripped of their winnings or mistreated in any other way can file a complaint with the UKGC.
Additionally, UK casinos have baseline online security standards such as SSL encryption, safeguarding all your personal information such as account details and payment method info.
Naturally, all UK casinos are available in UK English. Many respected UK brands also aim to serve a wide European player base and are thus available in additional languages such as Swedish, Norwegian, German and Finnish. Customer support is generally available in English, and rarely in other languages.
UK Customer support
Customer support is one of the most essential factors for having a good time while playing. When an inevitable question pops into your mind, or some issue interrupts your gameplay, it is good to know you can rely on a fast customer support channel to resolve your matter in no time.
Fortunately, UK online casinos are well aware of this, and most of them offer professional customer service via live chat. The casinos that offer live chat 24/7 get bonus points in our book, but what’s more important is the quality of the support offered, as well as the response times. A few minutes is a reasonable waiting time, which may rarely extend up to 5-10 minutes during peak hours.
Additionally, most UK casinos offer a local phone support number you can dial for a more personal touch. Alternatively, requesting a callback is also an option at some casinos.
Players have grown accustomed to live chat and rarely feel the need for phone support, which is why we withhold our strict judgment for UK casinos without a phone line.