Casino.com Review
verdict
CasinoRank's Verdict
Casino.com earns a respectable 7 out of 10 in our comprehensive review. This score reflects a balanced assessment of its strengths and weaknesses, informed by my expert analysis combined with data-driven insights from our Maximus system at AutoRank. While Casino.com doesn't quite reach the top tier, it offers a solid experience for online casino players.
The game selection is good, featuring a variety of slots, table games, and live dealer options. However, some players might find the catalog lacking compared to platforms with a wider array of niche titles. Bonuses are available, but the terms and conditions could be more transparent and player-friendly. The payment system is generally reliable, processing transactions efficiently, though a few more popular banking options could be added for greater convenience.
Casino.com operates in numerous countries, demonstrating a broad reach. However, certain regional restrictions may limit accessibility for some players. The platform prioritizes trust and safety, employing industry-standard security measures to protect user data and ensure fair play. Account management is straightforward, with a user-friendly interface that simplifies registration, deposits, and withdrawals. While the overall account experience is positive, some minor UI improvements could enhance user navigation.
Ultimately, Casino.com provides a decent online casino experience, particularly for casual players. The platform's secure environment and reliable payment system are definite pluses. However, enhancing the bonus structure and expanding game variety could elevate Casino.com's standing within the competitive online casino landscape.
- +Wide game selection
- +Generous bonuses
- +User-friendly interface
- +Loyalty rewards
- +Live dealer options
- -Limited payment methods
- -Country restrictions
- -Wagering requirements
Bonuses
Casino.com different bonus offers
When you make a deposit, the funds will be transferred to your Player Account and they will add up to your cash balance. The money you receive as a bonus from the casino will also be transferred to your Player Account under bonus funds. When you start playing games you will first wager with your cash balance and later on, you will wager with your bonus funds. Let's say that you have $20 in your Cash Balance and $20 in your Bonus Balance. Your wager will come from your Cash balance first and once you are out of funds in your cash balance you will start wagering from your bonus balance. The casino also accepts mixed bets. You are probably wondering what that is, so we'll try and put it more simple. Let's say that you have $3 in your cash balance and $20 in your bonus funds, and you want to place $5 bet, then the $3 from your cash balance and another $2 from your bonus balance will form the bet.
You need to use your bonus money in 30 days, and if you try to withdraw the amount before you have fulfilled wagering requirements you will lose both bonuses and winnings.
If your bonus is non-redeemable then your money will be removed from your account on withdrawal. And, you will not earn loyalty points while you are trying to meet wagering requirements.
Players from Croatia who use Neteller to make their first deposit are not eligible to receive the first deposit bonus. If you choose GBP as your currency but you are not a resident of the UK, then you will not be eligible for any bonuses and promotions.
You can claim only one bonus offer at a time, and you are not allowed to combine different bonus offers. You can have only one account at Casino.com per person and household. If the casino finds out that you have opened a second account then they reserve the right to cancel any bonuses and winnings. The casino reserves the right to change the General Promotional Terms and Conditions at any time and it is your responsibility to periodically check for changes.
Free Money Bonuses
The maximum withdrawal limit of no deposit bonus is $200, and you can make only one withdrawal of winnings earned from a free money bonus if you haven't made a prior deposit.
If you are an existing player, and you have made a deposit with the casino before, then the withdrawal limit of free money bonus is $5000.
Players from Russia are not allowed to receive sign up or free money bonus from Casino.com. Any winnings from sign-up or free money bonus will not be paid out and will be removed from the player's account when they request for a withdrawal.
Loyalty Bonus
Every time you play a game at Casino.com you earn loyalty points. For instance, for every $20 you wager on slots you will earn 1 loyalty point. The more points you earn the higher the level you will climb and with that, you can claim better bonuses.
· You will need between 0 and 499 points to reach the Bronze Level.
· You will need between 500 and 2999 points to reach the Silver Level.
· You will need between 3000 and 20.000 points to reach the Gold Level.
Match Bonus
All new customers will receive a 100% match deposit bonus the first time they deposit up to $400.
Signup Bonus
The first time you sign up for the casino and you make your first deposit you will receive not only a 100% match bonus up to $400, but also you will receive 200 free spins. The moment you sign up for the casino you will receive 20 free spins no deposit required, and once you make a deposit you will receive additional 180 spins, 20 spins per day in nine days.
Welcome/Joining Bonus
You can receive 20 Golden Chips the moment you sign up for the casino so you can play some of the table games that Casino.com has to offer. If you want to claim your bonus you need to make a deposit of $20 and use the bonus code TABLE. You need to wager $20 on Roulette or any Card game. You need to accept the Welcome Package promotion because if you reject it you can not receive it later on.
To be eligible for this bonus you need to make a minimum of $20 deposit and to stake a minimum of $20 in total on Roulette or Card games. You have 14 days only to meet the wagering requirements once you have made the deposit.
If you decide to play Blackjack please remember that not every game counts towards the wagering requirements. These games are excluded so if you are trying to meet wagering requirements then you should avoid the following games: Lucky Lucky BJ, Cashback BJ, BJ Surrender, BJ Cashback, Blackjack Switch.
Some roulette games are also excluded from wagering ad they are as follows: Age of the Gods™ Roulette (Offline), BW-EuropeanRoulette, Spread Bet Roulette Live, Live Roulette Pro, Multi Wheel Roulette, Roulette (Red Tiger), Video Roulette, 3D Roulette Premium, Mini Roulette, Pinball Roulette, Premier Roulette.
Golden Chips Details
Once you have wagered $20, you will receive 20 Golden Chips with a value of each chip $1. Your golden chips will be credited automatically to the Bonus Section of your account.
You have 14 days to use your Golden Chips otherwise they will expire. You can use the Golden Chips on the following games: Premium Roulette, European Roulette, Premium Blackjack, Blackjack Multihand and any Live Roulette and all the winnings are instantly redeemed and can be withdrawn as cash.
This offer is only available for players who make a deposit using credit or debit cards, Bank Transfer or other banking methods. Players who use Neteller or Skrill to make a deposit are excluded from this offer. You can claim this bonus only once per account and per household. Making a withdrawal before finishing the wagering requirements will mean that bonus funds will be removed.
Bonus No Deposit
No deposit bonuses are appreciated among players. This is a bonus from Casino.com offered to you without requiring a deposit. All games count towards the wagering requirements but not in the same way.
· All slot games will contribute 100% towards the wagering requirements.
· Scratch Cards will count 100% towards the wagering requirements.
· All varieties of Pai GO and Red Dog will count 25% towards the wagering requirements.
· All varieties of Casino Hold`em will count 25% towards the wagering requirements.
· All varieties of Roulette including Wild Vikings and Wheel of Light will count 25% towards the wagering requirements.
· All varieties of Baccarat will count 20% towards the wagering requirements.
· All varieties of Blackjack excluding Blackjack Switch and Pontoon will count 20% towards the wagering requirements.
· Stravaganza will count 20% towards the wagering requirements.
· All varieties of Craps and all varieties of Sic Bo will count 20% towards the wagering requirements.
· All varieties of Video Poker will count 20% towards the wagering requirements.
· Blackjack Switch and all varieties of Pontoon will count 5% towards the wagering requirements.
· Lucky Win will count 5% towards the wagering requirements.
· All double options on slots and all varieties of video poker will count 0% towards the wagering requirements.
· Jacks or Better, Fortunate Five (all game types), Gold Rally, Everybody's Jackpot, Dead or Alive, Blood Suckers will count 0% towards the wagering requirements.
· All other games will count 100% towards the wagering requirements.
The no deposit bonus is subject to specific withdrawal conditions that you need to meet to make a successful withdrawal. You are allowed to have only one withdrawal of winnings. If this is your first time playing at the casino and you haven't made any prior deposits you will have a withdrawal limit of $200 from your no deposit bonus. If you have already deposited Casino.com and you have received a no deposit bonus after that, you have a withdrawal limit of $5.000. Winnings that go over these amounts will be automatically forfeited.
Bonus Codes
When you play at Casino.com you don't need any bonus codes to claim their offers. Anyhow, when you make a deposit you need to accept the bonus pop-up to receive the bonus offer.
Bonus Withdrawal Rules
Some withdrawal methods may be restricted based on your country of residence. So to be better informed, we advise you to contact customer support for further information.
If you have any other bonuses on your account you will not be able to make a withdrawal before you meet the wagering requirements.
If you have taken advantage of any software or system bug, or you have taken part in any form of bonus abuse, then your withdrawal may be withheld.
Games
You can find all your favorite games at Casino.com and get suited up with a welcome bonus of up to $400. You can play for fun or if you feel more adventurous you can start playing for real money and start winning cash.
Payments
Skrill is a UK-based company that has been on the market for many years now. They provide users with an online deposit account and this means they can transfer money without any need for cheques or wire transfers. The reason why so many players choose Skrill as their primary payment method is the fact that it allows managing your account to be easy and straightforward. Their services feature easy-to-use tools that are designed for simple navigation while high-tech security measures help to ensure your information is safe at all times.
Before you can use Skrill you need to register for an account and verify it on the Skrill site. Once you are done with this step, log into your Casino.com account and head to the cashier. Choose Skrill from the payment section and a pop-up window will appear. All you have to do here is to enter the same email address that you used to create your Skrill account. Choose the amount you wish to deposit and the money will be quickly transferred to your account.
Neteller is another e-wallet service that is widely recognized and used. Just like any other e-wallet, Neteller allows you to pay for goods and services online without having to reveal your identity. Neteller also offers a reward points system. Namely, every time you make a transaction using Neteller you will receive reward points. You will also get points when you refer your friends to the service.
Depositing with Neteller is very easy. All you have to do is to sign up for an account and provide them with some basic information about yourself. You need to use a valid email address, an active bank account and choose the currency you prefer.
Once you confirm your account, you will receive a secure password that you will have to use every time you need to make a deposit or a withdrawal. Go to your Casino.com account and head to the Cashier. From there choose Neteller as your payment option and follow the simple instructions on the screen.
If this is the first time you are depositing Casino.com you will receive a welcome package of 100% match deposit bonus up to $400. You will also receive 180 free spins in addition to the 20 free spins you received upon signing up.
When you need to make a withdrawal, just follow the same basic process. Login to your account and head to Cashier, from there, choose Neteller as a withdrawal option, and that's it.
PayPal is another online transaction e-wallet used worldwide. You can sign in to your PayPal account directly from Casino.com cashier. Just select PayPal as a payment method and confirm your payment.
PayPal comes with many benefits, but the most important one is that your deposits are insured, and that means your money is protected all the time. Another thing that attracts players to use PayPal is the fact that it is very simple to use, and with just a couple of clicks, you can transfer money from your PayPal account to your Casino.com account.
Another very convenient and secure payment method accepted at Casino.com is a debit card. This method provides a secure and quick transaction of funds. The good news is that it features pin protection which is additional protection from online theft and fraud. At Casino.com, MasterCard Maestro and Visa Electron are accepted and to get started you need to open an account with the service you like the best and link it to your bank account.
Bank transfers are one of the oldest forms of electronic money transfer. At Casino.com you can make payments from the following companies: Przelewy24, Sofort, and Moneta.
- Przelewy24 – This is a system that is native to Poland and for that reason, it works the best for customers of Polish financial institutions.
- Sofort – This is a bank transfer network in Germany. It offers fast and convenient money transfers, so you will have money in your account as soon as you make the transfer.
- Moneta – This is a bank transfer system for Russian players. One of the features that make Moneta stand out in the crowd is the notification you receive when you wish to make a withdrawal or deposit.
- We can say that there are many advantages to using bank transfer and one of them is the added sense of security. You have to remember though that some added fees may apply and also bank transfers are not instant. That means that you have to wait for a couple of days to receive your money.
Account Verification
Before you can make a withdrawal at Casino.com it is crucial to go through the identity verification procedure. These are the following documents you are required to send:
Valid Photographic ID – You can send one of the following documents, passport, driving license or national ID card, where your name, photograph, and signature are visible. You need to send a copy of the front and back of the card that you use to fund your account. The first 6 and last 4 digit numbers should be visible. When you send a copy from the back of the card, you can hide the 3 digit numbers but your signature should be visible.
Proof of address – The casino will also need proof of your address. You can send a utility bill, a credit card bill or a bank statement. You need to send a copy with all edges visible.
It can take the casino up to 72 hours to process the documents and update your account. It is best to email the documents or to fax them. If you want to fax the documents you can do it on the following number +44 208 166 1325. And if you want to post them, you can do that on the following address: Casino.com Member Service, PO Box 1240, Gibraltar
When you want to play real money casino games you need to create an account at Casino.com and make a deposit. You can easily do that when you go to the cashier and select your desired deposit method. You can choose between some of these methods to deposit to your account: PayPal, Visa, MasterCard, Neteller, PlaySafeCard, Visa Electron, Maestro, Eco, Interac
Different withdrawal methods are available at Casino.com including PayPal, Visa, MasterCard, Neteller, PlaySafeCard, Visa Electron, Maestro, Eco, Interac. The withdrawal time may vary, and it all depends on the withdrawal method you use. For e-wallets, the withdrawal time is within 24 hours. For debit cards and bank transfer the withdrawal time is between 3 and 5 days.
Global Availability
Countries
Casino.com has established a significant global presence, catering to players across various regions. From my observations, the platform has a strong foothold in the UK, Canada, and New Zealand, offering tailored experiences for these markets. I've noticed their growing popularity in Ireland and South Africa as well. The site adapts its offerings to comply with local regulations, ensuring a seamless experience for players in each country. While these seem to be their primary markets, Casino.com operates in numerous other jurisdictions, constantly expanding its reach. This broad geographical spread allows them to serve a diverse player base, adapting to different cultural preferences and gaming habits.
Currencies
Casino.com offers a robust selection of currencies, catering to a diverse player base. In my experience, the availability of USD, EUR, GBP, CAD, and AUD is particularly beneficial. These currencies cover a significant portion of the online gambling market. Based on my observations, the inclusion of other currencies like JPY, NZD, and CHF demonstrates a commitment to broader accessibility. Casino.com also supports several additional currencies, providing further flexibility for players.
Casino.com is available in many different languages including English, Bulgarian, Chinese, Czech, Danish, Estonian, Finnish, German, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Spanish, Swedish, Ukrainian, French, Greek, Romanian, Russian, Turkish, Slovenian, Austrian German and Malaysian.
Trust & safety
Licenses
Casino.com takes licensing seriously, and it shows. Holding licenses from reputable bodies like the UK Gambling Commission and the Gibraltar Regulatory Authority provides a strong layer of player protection. These licenses mean Casino.com adheres to strict regulations regarding fair play, responsible gaming, and secure transactions. The oversight from these organizations helps ensure a safe and trustworthy environment for players. Additionally, Casino.com holds licenses from the AAMS in Italy and the Alcohol and Gaming Commission of Ontario, demonstrating its commitment to operating legally in various jurisdictions.
Security
Casino.com prioritizes the safety and security of its players. The online casino employs industry-standard encryption technology to protect sensitive data, including personal and financial information. This ensures that transactions and communications between players and the platform remain confidential and secure.
The gambling platform is licensed and regulated by reputable authorities, which adds an extra layer of security and accountability. Casino.com also implements strict verification procedures to prevent fraud and underage gambling, maintaining a safe environment for all users.
Additionally, the casino promotes responsible gaming by offering tools such as deposit limits, self-exclusion options, and reality checks. These features help players maintain control over their gambling activities and ensure a safer gaming experience.
While Casino.com takes significant measures to protect its users, players should always exercise caution and follow best practices for online security when using any gambling platform.
We can't say that there are any obvious signs or symptoms when it comes to gambling addiction. For that reason, this condition is often referred to as 'hidden illness’. No one wants to admit that they have developed a gambling habit that negatively influences their life so they try to overlook the addiction.
Self-Exclusion
Casino.com offers several self-exclusion tools to help players maintain control over their gambling habits:
• Time-Out: Allows players to take a short break from gambling, ranging from 24 hours to 6 weeks • Self-Exclusion: Enables players to block access to their account for a set period, from 6 months to 5 years • Deposit Limits: Players can set daily, weekly, or monthly limits on their deposits • Loss Limits: Helps control spending by setting maximum loss amounts over specific periods • Session Time Limits: Allows players to set a maximum duration for their gambling sessions • Reality Check: Provides pop-up reminders about time spent playing and money wagered
These tools are easily accessible through the player's account settings and can be adjusted at any time. Casino.com also provides links to professional help organizations for those who may need additional support with their gambling habits.
About
Casino.com is a sibling to two other UK-based online casinos, Mansion and Slots Heaven, which got in the gambling world back in 2007. The site has developed a straightforward approach to gambling in combination with an excellent Playtech product.
In the next step of the registration process, you need to choose a unique username and password that you will need to use later on every time you want to log into your account. At this point of registration, you will need to choose your preferred currency and bear in mind that this can`t be changed later on. Then, the casino will send a link to your email address and you need to click on it to complete the account registration process. Underage players are not allowed to open an account.
Different countries have different legislation as to what age a person qualifies as an adult, so Casino.com will respect those rules. Also, you are allowed to open only one account per person and household. If in case the casino finds out you have a second account that account will be suspended. In case you used your accounts for fraudulent purposes, both your accounts will be suspended and the winnings will be voided.
Reopen Account
You are allowed to have only one account. In case you have opened two accounts the casino will transfer your funds to your first account and close the second one. If you used your accounts for fraudulent purposes then Casino.com will seize both your accounts.
Limit Account
It is a good idea to limit your account even before you start gambling, that way you will be more in control of what you are doing on the site. You can set daily, weekly or monthly deposit limits.
Verification Process
You can verify your account by submission of your ID documents. You need to scan or photograph your documents and send copies to the following email docs@casino.com. Each file should be 1MB or under and acceptable file types are jpeg, tiff or pdf.
Valid Photographic ID - When it comes to photographic ID with a signature, name, and photograph visible, the casino accepts the following documents:
- Passport
- Driving license
- National ID card
Credit Card – You need to send a copy of the credit card you use to fund your account. Send a copy of the front and the back of the card. The first 6 and the last 4 digits of your credit card number should be visible and you can cover the middle numbers for your security.
Proof of address – You will also need to verify your address as part of the process. You can send a copy of the utility bill, credit card or bank statement. The document must be dated in the last 3 months, and the copy needs to be legible and all edges of the paper should be visible. The best way to send these documents is via email or you can also post them on the following address: Casino.com MEMBER SERVICES, PO Box 1240, Gibraltar.
The most convenient way to contact the casino is via Live Chat. At the bottom-right corner of the casino`s website, you can find the live chat prompt and you can talk to the agents at any time. You just need to click on the prompt and the live chat window will appear on the screen. If all operators are busy the waiting time is 5 minutes.
One of the many reasons why Casino.com is so popular is the fact that the signup process is simple and you can start playing straight away. Just press on the ‘Play Now’ button and follow the simple instructions.
