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How AI Gambling is Changing the iGaming Industry



Eddy Cheung

You probably know the legendary duel between Deep Blue (IBM computer) and Garry Kasparov (world's famous chess master) 20 years ago. And as if that's not enough, Libratus, a computer program based on AI, beat the world's best poker players in 2017. Since then, AI gambling is becoming quite the new norm. So, this guidepost looks at some key ways in which AI is changing the online casino industry.

How AI Gambling is Changing the iGaming Industry

Create smarter opponents

It's evident that the relationship between online casino and AI didn't start today. After the above results, it became crystal clear that machine learning can help create more formidable opponents for human players. For example, there are multiple virtual money casino games on Google Play and App Store to enjoy without risking a penny.

Often, these games can be challenging to beat, even for seasoned casino players. And in return, you can use these games to sharpen your gambling skills before playing for real money on your favorite online casino. Overall, AI can help make you a better casino player.

Detect and reduce gambling addiction

Currently, the gambling addiction awareness campaign is at its all-time high. And thanks to AI, the campaign has received a considerable boost. Implementing AI in sports betting and online casino space has helped operators identify gamblers going overboard with this recreational activity.

This allows the concerned parties to initiate measures to curb the problem before it gets worse. In short, AI will help the online casino track your gambling activities in real-time and recommend account suspension in suspected gambling addiction cases.

Efficient customer service

AI has also gone a long way towards revolutionizing how most online customer service desks work. Typically, most regulated online casinos offer live chat support managed by intelligent bots. These chatbots are programmed to provide timely and accurate answers to most standard customer queries.

If you've encountered one before, you'll realize that chatbots are even faster than human support. However, you may need to contact the support team for more technical solutions like banking, account suspension, etc.

Cheating prevention

Cheating is indeed the biggest problem facing the gambling industry. But with AI, this gambling vice is being reduced a great deal. AI can quickly study the gaming pattern of all players on the table and provide accurate results about cheating players.

This helps the overwhelmed online casino dealer kick out dishonest players, hence creating a fair gambling environment. The surprising part is that players can also teach AI the game rules to help them know when the casino is cheating.

Offer personalized gaming experience

Regular online casino players know that online casinos tailor their games based on player's past activities. Well, that is AI at its best. Apart from detecting player addiction, the casino can use AI's data to analyze player trends to make the gaming experience more personalized and enjoyable.

For example, if you like playing Egyptian-themed video slots, AI will analyze and evaluate this data. In return, the first thing you'll see the next time you visit the casino is a list of Egyptian-themed slots.

What next?

AI gambling is undoubtedly the future of the online casino and sports betting industry. As a player, you should look forward to an industry that is safer, fairer, and more efficient. But, on the other hand, online casino operators will certainly enjoy dealing with sober and happy players, thanks to real-time AI analytics. In conclusion, AI might still be on its baby steps, but the evidence is there that this is the future.

GamesCasino Types
AUTHOREddy Cheung

I remember the first time I saw Kai Tak, Hong Kong's gambling city, I thought I was in a fairy tale. All the lights blinking, the music and the monumental buildings, what 9-year-old wouldn’t think they’ve come to a magical place? It was my father who brought me, dragging me along and when inside I was hit by the smell of frying duck. As soon as I hit 21 I returned to Kai Tak, A bit nervous to see if my mind had embellished the memory, but it hadn’t. Kai Tak was still a magical place. I decided I wanted to spend as much time as I could at this place, so I did. For the next coming years I lived and breathed Kai Tak. Now I am married with kids, and they have become a part of my life too. That’s why I started exploring online casinos to create a better work-life balance and I couldn’t be happier!

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